Frequently Asked Questions
Everything you need to know about our high-performance gear.
How long does shipping take within North America?
Standard shipping typically takes 3-7 business days depending on your location. Expedited shipping options are available at checkout for faster delivery.
What is your return policy for performance apparel?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, base layers must be in their original unopened packaging.
How do I determine my correct size in Craft gear?
Craft Sportswear follows European sizing, which tends to be more athletic and form-fitting. We recommend consulting our detailed size guide on each product page or sizing up if you prefer a looser fit.
Do you offer a warranty on technical jackets and footwear?
Yes, all Craft products are covered by a one-year warranty against manufacturing defects in materials and workmanship from the original date of purchase.
Can I track my order once it has been placed?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
How should I care for my technical moisture-wicking fabrics?
To maintain performance, we recommend machine washing in cold water with a mild detergent and hanging to dry. Avoid fabric softeners and bleach, as they can damage the technical fibers.